FAQ’s
New Software Effective August 2026 - Create New Household
We are excited to partner with Rec Technologies to offer a new software that will make it easier to access everything EJRP has to offer — programs and classes, facility rentals, and season passes. We are starting from a blank state, and all registrations with EJRP after 8/15/26 will require creating a new household. Create your account now to ensure you’re ready for fall registration.
- Visit rec.us/essexjunction
- Click “Sign Up” and enter your profile information and date of birth
- You only need one account per household; make sure to select the person who wants to receive all EJRP communication as the primary member and use their email address!
- Add household members under Profile → All Members → Add Member
- Add programs to your Fast Track so checkout is instant when registration opens
Questions? Email us at recreation@ejrp.org or call 802-878-1375. You can also stop by in person at Maple Street Park, Mon-Fri between 8am and 4pm.
Refunds & Cancellations
For a refund, we must be notifed one week prior to the start date of the program unless otherwise noted in the program description (e.g. Driver’s Ed, Licensed Childcare, etc.). For cancellations less than one week prior to the start date of the program a refund is only issued if A) the program is full, B) there is a waitlist, and C) your cancellation opens up a spot that we are able to fill from the waitlist. If a refund is distributed, a $5.00 administration fee will be assessed.
Transaction & Processing Fees
Processing fees are paid by the customer at time of purchase based on the payment method. The following are our current processing fees:
Credit Card: 3.5%
Cash & Check: 0.00%
Payment Plans
When a payment plan is available and a customer selects that option, they must keep payment information on file, which could be a credit card or debit card. The payment method on file will automatically be charged on the dates that are identified for the payment plan in the program description.