FAQ’s
Refunds & Cancellations
For a refund, we must be notifed one week prior to the start date of the program unless otherwise noted in the program description (e.g. Driver’s Ed, Licensed Childcare, etc.). For cancellations less than one week prior to the start date of the program a refund is only issued if A) the program is full, B) there is a waitlist, and C) your cancellation opens up a spot that we are able to fill from the waitlist. If a refund is distributed, a $5.00 administration fee will be assessed.
Transaction & Processing Fees
EJRP has a 1.5% transaction fee for all purchases. This helps to support our registration software costs.
Processing fees are paid by the customer at time of purchase based on the payment method. The following are our current processing fees:
Online card: 2.90% plus $0.30 per transaction
In-house card: 2.70% plus $.05 per transaction
ACH (bank account): 0.08%
Cash & Check: 0.00%
Payment Plans
When a payment plan is available and a customer selects that option, they must keep payment information on file, which could be a credit card, debit card, or bank account (ACH). The payment method on file will automatically be charged on the dates that are identified for the payment plan in the program description. Cash and check are not payment method options for payment plans.