FAQ’s
New Software Effective August - Create New Household
We are excited to partner with Kaizen to offer a new software for program registrations. Effective 8/15/25 new registrations will require creating a new household. We are starting with a blank slate and any registrations with EJRP after 8/15/25 will require creating a new household. When at the Registration site (click on “Programs” above), click on “Create an account” in the upper right corner. Whichever method you use to create an account - either “Continue with Google” or enter the information on your own, is the way you will need to log-in in the future. Whomever is the first to create an account from your household will be considered the “head of the household.” Please feel free to call (802-878-1375) or email (recreation@ejrp.org) for assistance.
Refunds & Cancellations
For a refund, we must be notifed one week prior to the start date of the program unless otherwise noted in the program description (e.g. Driver’s Ed, Licensed Childcare, etc.). For cancellations less than one week prior to the start date of the program a refund is only issued if A) the program is full, B) there is a waitlist, and C) your cancellation opens up a spot that we are able to fill from the waitlist. If a refund is distributed, a $5.00 administration fee will be assessed.
Transaction & Processing Fees
EJRP has a 1.5% transaction fee for all purchases. This helps to support our registration software costs.
Processing fees are paid by the customer at time of purchase based on the payment method. The following are our current processing fees:
Online card: 2.90% plus $0.30 per transaction
In-house card: 2.70% plus $.05 per transaction
ACH (bank account): 0.08%
Cash & Check: 0.00%
Payment Plans
When a payment plan is available and a customer selects that option, they must keep payment information on file, which could be a credit card, debit card, or bank account (ACH). The payment method on file will automatically be charged on the dates that are identified for the payment plan in the program description. Cash and check are not payment method options for payment plans.